Privacy Policy

At The Matcha Club, your privacy matters to us. We're two sisters passionate about matcha and we care just as much about protecting your personal data.

1. What Personal Data We Collect

We may collect the following information:

- Identity & Contact Data: name, email address, phone number

- Order Details: billing and shipping address, products purchased

- Account Data: if you register for a member account

- Newsletter Data: email address (only if you sign up)

- Workshop Info: registration details

- Technical Data: IP address, browser type, pages visited (via cookies)

2. Why We Collect Your Data (Legal Basis)

We use your data only when legally allowed. Our legal bases for processing include:

- Fulfilling a contract (e.g. processing orders)

- Your consent (e.g. newsletter sign-ups)

- Legal obligation (e.g. tax records)

- Legitimate interest (e.g. improving your user experience)

3. How We Use Your Information

We use your personal data to:

- Process orders and deliver matcha products

- Respond to your messages or requests

- Send you updates, newsletters, or promotions (only if you signed up)

- Offer access to members-only content and services

- Improve and personalize our website

4. Cookies & Tracking

We use cookies to understand how visitors use our site and to improve your experience.

You can accept or refuse cookies via your browser settings.

5. Sharing Your Data

We do not sell or rent your personal data.

We may share it only with:

- Service providers like payment processors, shipping companies, and analytics tools

- Authorities, if legally required

All partners are GDPR-compliant and only receive the data needed for their service.

6. How Long We Keep Your Data

We keep your personal data only as long as necessary:

- For orders: up to 7 years (for legal/tax reasons)

- For email marketing: until you unsubscribe

- For accounts: as long as your membership is active

You may request removal at any time.

7. Your Rights Under GDPR

You have the right to Access your personal data

- Correct or update your info

- Request deletion of your data

- Object to data processing

- Withdraw consent at any time

- Request a copy of your stored data

You're always welcome to contact us regarding your data rights: info@thematchaclube.be

8. Third-Party Links

Our site may contain links to other platforms (e.g. Instagram, payment portals). We are not responsible for their privacy practices, always review their policies.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Email: info@thematchaclub.be